Video Notes:

Nobody cares how much you know until they know how much you care – Theodore Roosevelt

Coaching Leadership style requires that you care.

Care is the table stakes!

What must we care about as coaches?
– What we do.
– Who we do it for.
– Who we do it with.
– How we do it.

For any coaching to work, we must (at least!) be perceived as someone who cares.

Ideally, we actually care (we don’t just create the perception).

All leadership starts inside and works it way outside.

Caring can be simple! It doesn’t have to be expensive or complex.

Caring is a behavior. It’s something that people see and experience. We cannot have only the intention.

We must have the behavior Care is expressed by:
– The words we use
– The tone we use
– Physical expression
– Our actions

The combination of these is what people interpret as you caring.

The opening question… Do you care? Yes or No.

You don’t have to care and that is ok! Please do not choose management or leadership. Remain a team contributor.

Opening Words of Care:
What do we say right away that sets the stage to let people know that we care?

Examples of Opening Words of Care:
– How was your weekend?
– How is (someone you have talked about before)
– Welcome! Nice to see you!
– I’m glad you’re here!
– What’s on your mind?
– How did ____ go for you?
– Any follow up question! (Listening is a Signal of Care)
– Nice talking to you earlier.

We are trying to repeatedly send The Message:
– I like you
– I value you
– You are important to me and to this organization

When people think you actually care, that’s where all the good stuff lives.

Core Takeaways
– It must be evident that you care to be an effective coaching leader
– Evidence comes by words, tone, physical expression, and action
– It can be as simple as one human-to-human connection ahead of business.

The Work
Start your next conversation with Words of Care